Samsung wants to change that, though, with the latest version of its Samsung+ app. Available today, Samsung+ 3.0 is designed to provide you with all of the information you need to deal with any and all of your connected conundrums from the comfort of your home.
Though it’s on version 3.0, chances are you’ve never heard of Samsung+. That’s because Samsung actually launched the app last summer but didn’t make much of it, as the company said it wanted to continue adding more features.
Several other journalists and I got the chance to use Samsung+ 3.0 in action, and it feels well thought out enough to genuinely make customer support easier for Samsung users.
Samsung says the app is designed to provide you with personalized support for all your Samsung devices.
From the home screen, you can see highlights about your device, get simple tips on how to better use it, or browse various Samsung promotions. That’s all well and good, but it doesn’t do much to help you when your phone is on the fritz.
Tapping on the question mark icon at the top of the screen brings you to the Samsung+ Support page. From here you can perform a diagnostic check on your device, find answers to frequently asked questions, and get live help.
The live help feature is what makes Samsung+ so compelling. Previous versions of the app already offered phone support and live video support, but with Samsung+ 3.0, the company now lets support representatives remotely take control of your device.